We believe you should always know what data we collect from you and how we use it, and that you should have meaningful control over both. This policy covers how we collect, use, and store your personal information.
Information we collect
We collect information about you if you choose share with us. We also collect certain technical information that your device send to us when you visit our website or use our services.
Information you share with us
We require certain information to provide our services to you. The information you share with us will be apparent from the context in which you chose to provide such information. In particular:
- We collect account information when you register for a Brisk account and use your name and email address to identify you.
- We collect your contact details when you fill-in our online form or otherwise contact us, in order to reply to you.
- We collect payment details and billing information when you sign up for one of our paid services, so that we can process your order.
Information we receive when you use our services
We receive certain information when you visit our websites or use our services. We use this information to diagnose technical issues and improve our services.
- Browser and device data, such as browser characteristics, device manufacturer and model, operating system name and version.
- Usage data, such as time spent on the website, pages visited, links clicked, language preferences, and the pages that led or referred you to our website.
How we use your information
To provide, maintain and improve our services
We use your information to deliver our services to you. We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. This is necessary for keeping to our contract with you.
We may use aggregated or anonymised data for analytics and measurement to understand how our services are used and make improvements to our services.
To communicate with you
We may also send commercial communications, in accordance with your communication preferences, such as providing you with information about new features, surveys, newsletters, promotions, and other news about us and our partners.
To protect you and others
We may use your information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, and other illegal activities.
This is necessary as we need to comply with relevant legal and regulatory requirements. In some cases, we also need to use your information to protect our legitimate interests or those of a third party.
Disclosure to third parties
Brisk does not sell or rent your personal information to marketers or unaffiliated third parties. We only share your data with trusted entities, as outlined below.
We have a limited number of service providers that provide services for us or on our behalf, such as payment processing, data analysis, cloud infrastructure, email delivery, and customer service.
We authorize those service providers to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of the personal information they process on our behalf.
For legal reasons
It may be necessary for us to disclose your personal information to comply with applicable law or to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
We may also disclose information about you, but only where there is a lawful basis for doing so, if we have a good-faith belief that disclosure is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our terms and conditions.
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, or other disposition of all or any portion of our business or assets, we may share information with third parties in connection with such transaction.
Your rights and choices
We believe privacy is a fundamental human right, so we ensure that you have choices regarding our use and disclosure of your personal information — even if the legislation of the country you live in does not require us to do so.
Manage your communication preferences
We may send you commercial communications based on the communication preferences in your account settings. If you have agreed to receive such communications, you can withdraw your consent at any time. You may opt-out marketing-related emails via the unsubscribe link included in such emails or through your account settings if you have a Brisk account.
Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important messages that are required to provide you with our services.
Review, update, export and remove your information
If you would like to review, correct, or update information we have on file, you may do so by signing in to your Brisk account or by contacting us.
You can export a copy of content in your Brisk account if you want to back it up or use it with another service. You may also request to close your account.
Exercise your data protection rights
If you would like to exercise your rights or designate an authorized agent to exercise your rights for you, please contact us as described in the Contact Us section below. We will comply with your request to the extent required by applicable law.
For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. In some cases, we may ask to see documentation verifying your identity, which we will discard after verification.
How we keep your personal information
We take all reasonable steps to protect your information we receive from you against unauthorized access, destruction, loss, alteration or misuse. For example:
- We ensure your personal information is only accessible to a limited number of personnel who need access to the information to perform their duties.
- We use privacy-enhancing technologies such as encryption to keep your data private at rest as well as in transit.
- We offer security features such as multi-factor authentication to help you protect your account.
- We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
We keep your personal information as long as we are providing services to you. When we cease to have ongoing legitimate business need to process your personal information, we will either delete or anonymize it as soon as possible.
Please note that we may retain some of your information after you close your Brisk account, to the extent necessary to comply with our tax, accounting, and other legal obligations.
We primarily store and process your information in the United Kingdom and the European Economic Area (EEA). To facilitate our global operations, we may process and access your information from any country where we have operations or where we engage service providers.
Regardless of where your information is processed, we apply the same protections described in this policy. When we transfer your information across borders, we take steps to protect your information and comply with legal frameworks that establish an equivalent level of protection with EU law.
Privacy policies of other websites
If you feel that we have not addressed your concern in a satisfactory manner, you can contact us to resolve the issue. You also have the right to lodge a complaint with your local data protection authority or the Information Commissioner’s Office in the United Kingdom.